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Retrieve a Quote

Need to make a Claim? No Problem.

 

InsuraTrip's Top Tips Before Making a Claim

 

  • When you travel, keep your receipts. You may later rely on these when making your Claim!
  • Make sure you send all supporting evidence, as requested, otherwise this will delay your Claim. Any additional information that you think will assist with your Claim, such as a cover letter with supporting evidence, should be included. 
  • Keep a copy of your submission for your own records.

 

Please Note: Before submitting a Claim check your Policy Certificate and Policy Wording to ensure that you are covered for the item(s) and/or scenario that you would like to Claim for. 

 

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Standard Cover

Sections of Cover that are included as standard with an InsuraTrip Policy

Please Note: This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.


 Scheduled Airline Failure Claim

Cancellation (Pre-Travel)

If you are unable to go on your trip

Pre-Travel Cancellation: Cover included for All Policy Types

InsuraTrip.com Claim Help


Scheduled Airline Failure Claim

Scheduled Airline Failure (Pre-Travel)

If your scheduled airline stops trading

Pre-Travel Schedules Airline Failure: Cover included for Premier & Backpacker Plus

InsuraTrip.com Claim Help


Claim InsuraTrip Delayed

Scheduled Airline Failure

If your travel plans are disrupted

Scheduled Airline Failure: Cover included for Premier & Backpacker Plus

Travel Delay: Cover included for Super, Premier & Backpacker Plus

Abandonment (after 24 Hours): Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Missed Departure:  Cover included for Basic, Standard, Super, Premier & Backpacker Plus

InsuraTrip.com Claim Help


Emergency #Medical Claim

Emergency Medical Expenses

If you need emergency medical expenses

Emergency Medical Expenses: Cover included for All Policy Types

Hospital Benefit:  Cover included for Basic, Standard, Super, Premier & Backpacker Plus

InsuraTrip.com Claim Help


Curtailment Claim Information

Curtailment

If you have to come home early

Curtailment: Cover included for All Policy Types

InsuraTrip.com Claim Help


Baggage Claim Information

Baggage

If your possessions are lost, stolen, damaged or delayed

Baggage: Cover included for All Policy Types

InsuraTrip.com Claim Help


Lost Passport Lost Cash Claim

Personal Money

If your cash, passport or travel documentation is lost or stolen

Personal Money: Cover included for All Policy Types

Loss of Passport & Travel Documents:  Cover included for Basic, Standard, Super, Premier & Backpacker Plus

InsuraTrip.com Claim Help


Mugged Claim

Mugging & Hijack

If you are mugged or hijacked

Mugging: Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Hijack & Kidnap: Cover included for Basic, Standard, Super, Premier & Backpacker Plus

InsuraTrip.com Claim Help


Public Liability Travel Claim

Personal Liability

If you are held responsible for injury or damage

Personal Liability: Cover included for All Policy Types

InsuraTrip.com Claim Help


 Personal Accident Claim

Personal Accident

Accidental death and disability benefit

Personal Accident: Cover included for Super, Premier, Backpacker & Backpacker Plus

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Legal Expenses Claim

Legal Expenses

If you need legal advice

Legal Expenses: Cover included for All Policy Types

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Natural Disaster Claim

Natural Disaster

If a natural disaster occurs 

Natural Disaster: Cover included for Super & Premier

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Hotel Claim

Withdrawal of Services

If services are withdrawn at your hotel

Withdrawal of Services: Cover included for Super & Premier

InsuraTrip.com Claim Help


Pet Care Claim

Pet Care

If you are unable to collect your pet 

Pet Care: Cover included for Super & Premier

InsuraTrip.com Claim Help


Home Emergency Claim

Home Emergency

If your home is damaged while you are away 

Home Emergency: Cover included for Super & Premier

InsuraTrip.com Claim Help


Optional Extensions

Optional Policy 'Add-On' Covers

Please Note: This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.


Winter Sports Claim

Winter Sports Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


 

Supplier Insolvency Claim

Supplier Insolvency and Disruption Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


Cruise Plus Claim

Cruise Plus Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


 Golf Claim

Golf Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


Business Claim

Business Plus Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


Wedding Travel Claim

Wedding Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


 Gadget Claim

Gadget Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

InsuraTrip.com Claim Help


 

Didn't Find What You Were Looking For?

If you are unsure of which Section of Cover you would like to proceed with a Claim, please refer to your Policy Documents

If you still require help after checking your Policy Documents, contact the InsuraTrip Customer Services Team by email: info@insuratrip.com

 

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Get an Instant Quote

Key Features
& Policies Include

  • Instant Quote and Cover
  • Wide Range of Discounts
  • Kids Go Free on Family Policies
  • 24/7 Emergency Helpline
  • Medical Expenses
  • Cancellation Cover
  • Baggage Cover
  • Personal Accident & Liability Cover
  • FREE cover for 100+ Sports
    and Activities
  • Independent Travel On
    Multi-Trip Policies
  • Wide Range of Options including gadgets and cruises
  • 1,000s Medical conditions considered
  • Online Policy Documentation
  • We don't store credit card details
.... and more

Optional Extras

  • WinterSports Option
  • Gadget Cover Option
  • Cruise Plus Cover Option
  • Golf Cover option
  • Business Plus Cover Option
  • Wedding Cover option
  • Nil Excess Option
.... and more
Get an Instant Quote