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You Need to Submit Your Claim with:
Travel Insurance Facilities Group

This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.

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http://www.tifgroup.co.uk

 

Step One: Check Your Cover

Before you submit a Claim, check your Policy Certificate and Policy Wording to ensure that you are covered for item or scenario that you would like to Claim for.

You should try to submit your Claim within 3 months of the incident.


Step Two: Complete a Claims Form

To make a Claim, you will need to fill in a Claims Form.

Claims Forms can be located:

  1. Download online: http://www.tifgroup.co.uk/services/claims/forms/
  2. Request by email: claims@tif-plc.co.uk
  3. Request by telephone: +44 (0) 203 829 6761 (Opening times: 8:30am-6:30pm, Monday-Friday)

 

Send your completed Claims Form, with supporting documentation, to:

Travel Insurance Facilities Group, 1 Tower King, Kings Hill, West Malling, Kent, ME19 4UY, UK

Keep a copy of your submission.


Step Three: Be Patient

The Claims process typically takes 5-10 working days, upon receipt of your completed Claims Form and all relevant supporting documentation.

Some Claims can take longer to process, but TIF will do their best to keep you updated.

If all required documentation is not supplied as requested, this may prolong your waiting time.


Step Four: Verdict

Travel Insurance Facilities will contact you regarding the outcome of your Claim, not InsuraTrip.

If you have not heard a verdict from TIF, then your Claim is still processing. This does not mean that your Claim has been rejected.

 

If you are unhappy with the outcome of your Claim please forward details of your complaint to:

Branch Manager, URV, C/O Travel Insurance Facilities PLD, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY

The Claim Office’s decision will then be reviewed and you should receive a final response within about 8 weeks.

 

Should you remain dissatisfied following the final written response, you will be eligible to refer your case to the Financial Ombudsman Services (FOS).

The FOS is an independent body that arbitrates on complaints about general insurance products.

You have six months from the date of your final response from TIF to refer your complaint to FOS.

If you would like to contact the Financial Ombudsman Services, please visit their website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm 

 

Please Note: This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.

 

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Key Features
& Policies Include

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