InsuraTrip's Top Tips Before Making a Claim

• When you travel, keep your receipts. You may later rely on these when making your Claim!
• Make sure you send all supporting evidence, as requested, otherwise this will delay your Claim. Any additional information that you think will assist with your Claim, such as a cover letter with supporting evidence, should be included. 
• Keep a copy of your submission for your own records.

Please Note: Before submitting a Claim check your Policy Certificate and Policy Wording to ensure that you are covered for the item(s) and/or scenario that you would like to Claim for. 

Currently our Claims Handlers are experiencing high call volumes with long wait times particularly for claims queries relating to cancellation, please read these FAQs to see if your query is answered there, to ensure you are not waiting on the phone unnecessarily. 

Cancellation (Pre-Travel)

If you are unable to go on your trip

Pre-Travel Cancellation: Cover included for All Policy Types

Please Note - You can now submit your cancellations claims online by clicking the link below:

For Online Cancellation Claims Submissions - https://autoclaims.tifgroup.co.uk

Scheduled Airline Failure (Pre-Travel)

If your scheduled airline stops trading

Pre-Travel Schedules Airline Failure: Cover included for Backpacker Plus

Scheduled Airline Failure (After Departure)

If your Scheduled airline stops trading while you're away.

Scheduled Airline Failure: Cover included for Backpacker Plus

Travel Delay: Cover included for Super, Premier & Backpacker Plus

Abandonment (after 24 Hours): Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Missed Departure:  Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Emergency Medical Expenses

If you need emergency medical expenses

Emergency Medical Expenses: Cover included for All Policy Types

Hospital Benefit:  Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Curtailment

If you have to come home early

Curtailment: Cover included for All Policy Types

Baggage

If your possessions are lost, stolen, damaged or delayed

Baggage: Cover included for All Policy Types

Personal Money

If your cash, passport or travel documentation is lost or stolen

Personal Money: Cover included for All Policy Types

Loss of Passport & Travel Documents:  Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Mugging & Hijack

If you are mugged or hijacked

Mugging: Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Hijack & Kidnap: Cover included for Basic, Standard, Super, Premier & Backpacker Plus

Personal Liability

If you are held responsible for injury or damage

Personal Liability: Cover included for All Policy Types

Personal Accident

Accidental death and disability benefit

Personal Accident: Cover included for Super, Premier, Backpacker & Backpacker Plus

Legal Expenses

If you need legal advice

Legal Expenses: Cover included for All Policy Types

Natural Disaster

If a natural disaster occurs 

Natural Disaster: Cover included for Super & Premier

Withdrawal of Services

If services are withdrawn at your hotel

Withdrawal of Services: Cover included for Super & Premier

Pet Care

If you are unable to collect your pet 

Pet Care: Cover included for Super & Premier

Home Emergency

If your home is damaged while you are away 

Home Emergency: Cover included for Super & Premier

End Supplier Failure

In the Event of the Financial Failure of an End Supplier.  

End Supplier Failure: Cover included for Basic, Standard, Super & Premier

Winter Sports Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

Cruise Plus Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

Golf Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

Business Plus Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

Wedding Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

Airspace Closure Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.

Gadget Cover Option

This Section is not covered as standard.

You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate.