Need to make a Claim? No Problem.
InsuraTrip's Top Tips Before Making a Claim
Please Note: Before submitting a Claim check your Policy Certificate and Policy Wording to ensure that you are covered for the item(s) and/or scenario that you would like to Claim for. Currently our Claims Handlers are experiencing high call volumes with long wait times particularly for claims queries relating to cancellation, please read these FAQs to see if your query is answered there, to ensure you are not waiting on the phone unnecessarily. |
Standard Cover
Sections of Cover that are included as standard with an InsuraTrip Policy
Please Note: This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.
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Cancellation (Pre-Travel)If you are unable to go on your trip Pre-Travel Cancellation: Cover included for All Policy Types Please Note - You can now submit your cancellations claims online by clicking the link below: For Online Cancellation Claims Submissions - https://autoclaims.tifgroup.co.uk |
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Scheduled Airline Failure (Pre-Travel)If your scheduled airline stops trading Pre-Travel Schedules Airline Failure: Cover included for Backpacker Plus |
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Scheduled Airline Failure (After Departure)If your Scheduled airline stops trading while you're away. Scheduled Airline Failure: Cover included for Backpacker Plus Travel Delay: Cover included for Super, Premier & Backpacker Plus Abandonment (after 24 Hours): Cover included for Basic, Standard, Super, Premier & Backpacker Plus Missed Departure: Cover included for Basic, Standard, Super, Premier & Backpacker Plus |
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Emergency Medical ExpensesIf you need emergency medical expenses Emergency Medical Expenses: Cover included for All Policy Types Hospital Benefit: Cover included for Basic, Standard, Super, Premier & Backpacker Plus |
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CurtailmentIf you have to come home early Curtailment: Cover included for All Policy Types |
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BaggageIf your possessions are lost, stolen, damaged or delayed Baggage: Cover included for All Policy Types |
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Personal MoneyIf your cash, passport or travel documentation is lost or stolen Personal Money: Cover included for All Policy Types Loss of Passport & Travel Documents: Cover included for Basic, Standard, Super, Premier & Backpacker Plus |
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Mugging & HijackIf you are mugged or hijacked Mugging: Cover included for Basic, Standard, Super, Premier & Backpacker Plus Hijack & Kidnap: Cover included for Basic, Standard, Super, Premier & Backpacker Plus |
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Personal LiabilityIf you are held responsible for injury or damage Personal Liability: Cover included for All Policy Types |
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Personal AccidentAccidental death and disability benefit Personal Accident: Cover included for Super, Premier, Backpacker & Backpacker Plus |
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Legal ExpensesIf you need legal advice Legal Expenses: Cover included for All Policy Types |
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Natural DisasterIf a natural disaster occurs Natural Disaster: Cover included for Super & Premier |
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Withdrawal of ServicesIf services are withdrawn at your hotel Withdrawal of Services: Cover included for Super & Premier |
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Pet CareIf you are unable to collect your pet Pet Care: Cover included for Super & Premier |
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Home EmergencyIf your home is damaged while you are away Home Emergency: Cover included for Super & Premier |
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End Supplier FailureIn the Event of the Financial Failure of an End Supplier. End Supplier Failure: Cover included for Basic, Standard, Super & Premier |
Optional Extensions
Optional Policy 'Add-On' Covers
Please Note: This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.
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Winter Sports OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
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Cruise Plus Cover OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
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Golf Cover OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
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Business Plus Cover OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
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Wedding Cover OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
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Airspace Closure Cover OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
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Gadget Cover OptionThis Section is not covered as standard. You can only Claim under this section if you paid the additional appropriate premium and the cover is stated on your Certificate. |
Didn't Find What You Were Looking For?
If you are unsure of which Section of Cover you would like to proceed with a Claim, please refer to your Policy Documents.
If you still require help after checking your Policy Documents, contact the InsuraTrip Customer Services Team by email: info@insuratrip.com
Key Features
& Policies Include
- Instant Quote and Cover
- Wide Range of Discounts
- Kids Go Free on Family Policies
- 24/7 Emergency Helpline
- Medical Expenses
- Cancellation Cover
- Baggage Cover
- Personal Accident & Liability Cover
-
FREE cover for 100+ Sports
and Activities -
Independent Travel On
Multi-Trip Policies - Wide Range of Options including gadgets and cruises
- 1,000s Medical conditions considered
- Online Policy Documentation
- We don't store credit card details
Optional Extras
- WinterSports Option
- Gadget Cover Option
- Cruise Plus Cover Option
- Golf Cover option
- Business Plus Cover Option
- Wedding Cover option
- Nil Excess Option